vb89 Terms & Conditions — Platform Rules for Bangladesh Players

1 Definitions & Interpretation

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "vb89", "we", "us", "our" refers to the vb89 platform and its operators, accessible at https://vb89.io.
• "Player", "you", "your" refers to any individual who accesses, registers with, or uses any service offered through the vb89 platform.
• "Account" refers to the individual registered account created by a player to access vb89 services.
• "Services" refers to all betting, gaming, casino, promotional, and account services offered on the vb89 platform.
• "Platform" refers to the vb89 website, mobile-optimised interface, and all associated pages and features accessible at vb89.io.
• "Funds" refers to real-money balances deposited into or credited to a player's account, including any bonus credits separately identified as such.
• "Bonus Funds" refers to promotional credits awarded by vb89 that are subject to wagering requirements before withdrawal.
• "KYC" refers to Know Your Customer identity verification procedures required before certain account actions, including first withdrawals, are processed.
• "Bangladesh Standard Time (BST)" refers to UTC+6, the standard time zone in which vb89 operates its customer support and transaction processing schedules.

References to the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation.

2 Acceptance of Terms

By accessing the vb89 platform, creating an account, or using any of the Services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in full, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not accept these Terms in their entirety, you must immediately cease using the platform and, if applicable, request closure of your account by contacting [email protected].

3 Eligibility & Registration

3.1 Age Requirement

You must be at least 21 years of age to register an account and use the vb89 platform. vb89 strictly enforces this requirement. Any account found to have been opened by a person under the age of 21 will be immediately closed, all funds will be forfeited, and the matter may be referred to relevant authorities.

3.2 Jurisdictional Eligibility

By registering, you represent and warrant that online betting and gaming is not prohibited in the jurisdiction from which you are accessing the platform. You are solely responsible for ensuring that your use of vb89 complies with all local laws, rules, and regulations applicable to you. vb89 does not accept registrations from jurisdictions where online gambling is explicitly prohibited by national law.

3.3 Registration Information

You must provide accurate, complete, and current information during the registration process. This includes your full legal name, date of birth, residential address, and a valid contact email address. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in account closure and forfeiture of funds.

3.4 Identity Verification (KYC)

vb89 is required to verify the identity of players before processing withdrawals and in certain other circumstances. You may be asked to submit a copy of a government-issued photo ID (such as a National Identity Card or passport), proof of address (such as a utility bill or bank statement dated within the past three months), and, where applicable, proof of payment method ownership. Failure to provide satisfactory KYC documentation within the timeframe requested will result in suspension of withdrawal privileges until compliance is achieved.

4 Account Management

4.1 Single Account Policy

Each player is permitted to hold one and only one registered account on vb89 at any time. If vb89 identifies that a player has registered or is operating multiple accounts — regardless of whether different names, email addresses, payment methods, or devices are used — all duplicate accounts will be closed, all associated balances (including winnings) will be forfeited, and the player's primary account may be permanently suspended.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or OTP verification codes with any third party. vb89 will never ask you for your password via email, chat, or phone. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at [email protected] so that your account can be secured.

4.3 Account Closure

You may request closure of your vb89 account at any time by contacting [email protected]. Upon closure, any real-money balance remaining in your account (after satisfaction of any applicable wagering requirements on bonus funds) will be returned to your registered withdrawal method, subject to completion of KYC verification. vb89 also reserves the right to close any account at its sole discretion, including for breach of these Terms, suspected fraud, or regulatory requirements.

4.4 Inactive Accounts

An account that has had no login activity for a period of 12 consecutive months may be classified as inactive. vb89 reserves the right to apply an inactivity administration fee of up to ৳200 per month to inactive accounts after this period. Players will be notified by email prior to the application of any such fee. To reactivate an account, simply log in and complete any outstanding verification requirements.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

vb89 accepts deposits and processes withdrawals via the following payment methods available in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Payment method availability may vary and is subject to change. The methods currently available to your account will always be displayed within your account dashboard.

5.2 Deposit Terms

The minimum deposit on vb89 is ৳200. There is no platform-side processing fee applied to deposits. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your account within minutes of confirmation. Card deposits via Visa or Mastercard may take up to one business day to reflect, depending on your issuing bank's processing times at BRAC Bank, Dutch-Bangla Bank, City Bank, or similar institutions.

5.3 Withdrawal Terms

Withdrawals are processed back to the same payment method used for the most recent deposit, subject to KYC verification being completed. The minimum withdrawal amount is ৳500. Under normal operating conditions, vb89 targets processing of withdrawal requests within 24 hours of submission during Bangladesh Standard Time business hours. vb89 does not charge a processing fee on withdrawals; however, your mobile banking provider or card issuer may apply their own transaction fees.

5.4 Withdrawal Restrictions

Funds that are the subject of an active wagering requirement (i.e., bonus funds not yet fully wagered) cannot be withdrawn until the applicable wagering requirement has been met. vb89 reserves the right to request additional verification documentation before processing any withdrawal request it considers unusual or high-risk.

6 Bonuses & Promotions

6.1 General Bonus Terms

vb89 offers a range of promotional bonuses to new and existing registered players from time to time. Each promotion is subject to its own specific terms, which will be clearly stated at the time the promotion is offered. In the event of any conflict between the specific promotion terms and these general Terms & Conditions, the specific promotion terms shall prevail to the extent of any inconsistency.

6.2 Wagering Requirements

All bonus credits are subject to wagering requirements. Unless a specific promotion's terms state otherwise, bonus funds must be wagered a minimum of 20 times (20x) before any winnings derived from bonus activity are eligible for withdrawal. Wagering contributions from different game categories may vary — for example, slots typically contribute 100% towards wagering requirements, while live casino table games may contribute a lesser percentage as specified in the individual promotion terms.

6.3 Bonus Abuse

vb89 reserves the right to void bonus credits and any associated winnings where it reasonably determines that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: registering multiple accounts to claim a welcome bonus more than once; placing low-risk, mathematically balanced wagers (known as "bonus hunting") designed solely to meet wagering requirements without genuine gaming intent; colluding with other players to exploit promotional structures.

6.4 Promotion Amendments

vb89 reserves the right to amend, suspend, or permanently withdraw any promotion at any time, with or without prior notice. Where a promotion is withdrawn mid-cycle, players who have already accepted the bonus will be permitted to complete the applicable wagering requirement under the original terms, unless withdrawal is required for regulatory reasons.

7 Betting & Gaming Rules

7.1 Betting Acceptance

All bets placed on vb89 are subject to the specific rules governing the relevant sport, market, or game. vb89 reserves the right to refuse, limit, or void any bet at its sole discretion, including where a bet has been accepted in error (e.g., as a result of a manifest pricing error) or where the maximum stake for a given market has been exceeded.

7.2 Cricket Betting Rules

Cricket bets on BPL, IPL, T20 World Cup, Asia Cup, and international matches involving the Bangladesh Tigers are governed by the sport-specific rules published in the vb89 betting rules section of the platform. In the event of a match being abandoned, reduced-over matches are settled in accordance with the Duckworth-Lewis-Stern method where applicable, or as void where no official result is declared by the relevant governing body (ICC, BCB, BCCI).

7.3 Casino & Game Rules

All casino games, including live dealer games provided by Evolution Gaming and Ezugi, and slots provided by Pragmatic Play, NetEnt, Microgaming, and Spribe, are subject to the rules of the individual game as displayed within the game interface. In the event of a technical failure during a game round, the outcome will be determined in accordance with the relevant game provider's certified technical procedures. The random-number generation systems used in all certified games have been independently tested for fairness.

7.4 Errors & Malfunctions

vb89 is not liable for any loss caused by system errors, software malfunctions, communication failures, or any technical fault beyond its reasonable control. In the event that a game or betting service suffers a malfunction that causes an incorrect result to be displayed, vb89 reserves the right to void affected transactions and restore account balances to their pre-transaction state.

8 Prohibited Conduct

The following conduct is strictly prohibited on the vb89 platform. Breach of any of the following will result in immediate account suspension, forfeiture of funds, and, where applicable, reporting to law enforcement or sports regulatory authorities:

• Using automated betting software, bots, scripts, or any mechanical or electronic device to place bets or interact with the platform.
• Engaging in, facilitating, or having advance knowledge of match-fixing, spot-fixing, or any corrupt manipulation of a sporting event or casino game outcome.
• Colluding with other players or third parties to exploit game mechanics, bonus structures, or betting markets.
• Providing false identity information, impersonating another person, or operating an account on behalf of a third party.
• Attempting to circumvent or exploit any technical vulnerability, software bug, or pricing error on the platform.
• Using the platform for any purpose related to money laundering, terrorist financing, or other financial crime.
• Harassing, threatening, or abusing vb89 staff, support agents, or other players in any communication channel.
• Accessing or attempting to access another player's account without authorisation.

9 Intellectual Property

All content on the vb89 platform — including but not limited to text, graphics, logos, game interfaces, software, and the vb89 brand name and logo — is the intellectual property of vb89 or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.

You may not copy, reproduce, republish, upload, transmit, distribute, reverse-engineer, or create derivative works from any content on the vb89 platform without the prior written consent of vb89. Any unauthorised use of vb89 intellectual property will be pursued to the fullest extent permitted by law.

10 Privacy & Data Protection

vb89 collects, processes, and stores personal data in accordance with our Privacy Policy, which is available at vb89.io/privacy-policy. By registering on the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

vb89 implements 256-bit SSL encryption across the entire platform to protect the transmission of personal and financial data. We do not sell or rent your personal data to unaffiliated third parties for their own marketing purposes. Personal data may be shared with payment processing partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard service providers), identity verification providers, and regulatory authorities as required by law.

11 Responsible Gaming

vb89 takes its responsible gaming obligations seriously. We provide all registered players with access to the following tools, available by contacting [email protected] or through the responsible gaming section of your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Session Time Controls: Set limits on the duration of individual gaming sessions.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (minimum 24 hours).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the platform. Self-exclusion requests are processed within 24 hours and are irreversible for the duration of the exclusion period.
• Reality Checks: Receive in-session notifications reminding you of the time elapsed during a gaming session.

For comprehensive guidance on responsible gaming, including contact details for support organisations available in Bangladesh, please visit our Responsible Gaming page. vb89 is strictly for players aged 21 and above.

12 Limitation of Liability

To the maximum extent permitted by applicable law, vb89's total aggregate liability to you in respect of any claims arising out of or in connection with these Terms, your account, or your use of the Services shall not exceed the total amount of real-money funds held in your account at the time the claim arises.

vb89 is not liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the platform, whether based in contract, tort (including negligence), or any other legal theory, even if vb89 has been advised of the possibility of such damages.

Nothing in these Terms limits vb89's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13 Amendments to Terms

vb89 reserves the right to amend these Terms & Conditions at any time. Where changes are material, vb89 will provide reasonable notice by posting the updated Terms on the platform and, where practicable, by notifying registered players via their registered email address. The date of the most recent revision is displayed at the top of this document.

Your continued use of the vb89 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and request account closure in accordance with Section 4.3.

14 Governing Law & Disputes

14.1 Dispute Resolution

In the event of a dispute arising from your use of the vb89 platform, you should first contact our support team at [email protected], setting out the nature of your complaint in detail. vb89 will acknowledge your complaint within 48 hours (Bangladesh Standard Time) and aim to provide a full response within 10 business days.

14.2 Escalation

If a dispute is not resolved to your satisfaction through the internal complaints process, you may request that the matter be reviewed by a senior compliance officer. vb89 is committed to resolving all disputes fairly and in good faith. Details of any applicable external dispute resolution mechanisms will be provided upon request.

14.3 Contact

All notices, requests, and communications to vb89 under these Terms should be directed to the support team at [email protected]. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).