Your Privacy Matters at vb89

1 Introduction & Scope

vb89 ("we", "us", "our") is committed to protecting and respecting the privacy of all players who use our online betting and casino platform accessible at https://vb89.io (the "Platform"). This Privacy Policy describes how vb89 collects, uses, stores, shares, and protects personal information relating to registered players and visitors to the Platform located in Bangladesh and other jurisdictions.

This Privacy Policy applies to all services offered through the vb89 Platform, including cricket sports betting, live casino, slots, Teen Patti, Lucky Piggy, and all related promotional and account management services. It applies to all data collected through the Platform's web interface, mobile-optimised pages, customer support channels, and any communications exchanged between you and vb89.

By registering an account on vb89 or continuing to use the Platform after this policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you must cease using the Platform and request account closure at [email protected].

2 Data We Collect

2.1 Information You Provide Directly

When you register an account or interact with the vb89 Platform, you provide us with personal information directly. This includes the following categories of data:

Data Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, nationality	Account registration & KYC verification
Contact Data	Email address, mobile number, residential address (city, district)	Registration, support communications
Identity Documents	National ID card, passport, driving licence scan	KYC verification prior to first withdrawal
Financial Data	bKash number, Nagad number, Rocket number, Upay number, Visa/Mastercard last-four digits	Deposit & withdrawal processing
Account Credentials	Username, hashed password	Account registration & login
Support Communications	Chat transcripts, email correspondence, complaint details	Ongoing support interactions

2.2 Information Collected Automatically

When you access or use the vb89 Platform, certain technical data is collected automatically by our systems. This data does not directly identify you as an individual but may be combined with other data to do so:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage Data: Pages visited, time spent on pages, games launched, bets placed, session start and end times, and navigation paths through the Platform.
• Transaction Data: Records of all deposits, withdrawals, bets, game outcomes, bonus credits, and wagering activity associated with your account.
• Log Data: Server-side access logs capturing request timestamps, request types, and response codes for security monitoring and debugging purposes.
• Location Data: General geographic location inferred from your IP address (typically city and country level). We do not collect precise GPS-level location data.

2.3 Information from Third Parties

vb89 may receive personal data about you from third-party sources in specific circumstances, including: identity verification agencies used to conduct KYC checks; payment processors such as bKash, Nagad, Rocket, and Upay, who may confirm transaction status; fraud prevention and anti-money laundering screening services; and publicly available sources where relevant to account security investigations.

3 How We Use Your Data

vb89 uses the personal data we collect for the following purposes, each of which is directly necessary for the operation of the Platform and delivery of our services to players across Bangladesh:

• Account Management: Creating, verifying, and maintaining your registered vb89 account, including processing your login credentials and keeping your account profile up to date.
• Service Delivery: Processing your sports bets, casino game sessions, deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and withdrawal requests.
• Identity Verification (KYC): Confirming your identity and age (21+) to comply with responsible gaming obligations and applicable financial regulations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: Monitoring account activity to identify signs of problem gambling behaviour and applying responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where appropriate.
• Customer Support: Responding to your queries, complaints, and support requests submitted via email to [email protected] or through the Platform's support interface.
• Promotions & Bonuses: Administering bonus credits, verifying eligibility for promotions, and communicating relevant offers to your registered email address where you have not opted out of marketing communications.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the Platform's performance, user experience, and game offering.
• Legal Compliance: Meeting our obligations under applicable financial crime, data protection, and regulatory laws, including responding to lawful requests from competent authorities.

4 Legal Basis for Processing

vb89 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the vb89 Terms & Conditions — including account management, bet settlement, and payment processing.
• Legal Obligation: Processing required to comply with legal requirements applicable to vb89, including KYC/AML obligations, financial reporting, and responding to lawful authority requests.
• Legitimate Interests: Processing carried out to pursue vb89's legitimate business interests, including fraud prevention, security monitoring, Platform analytics, and responsible gaming oversight, where those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. To opt out of marketing emails, contact [email protected].

5 Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. vb89 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform effectively, remember your preferences, and maintain session security.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without preventing core Platform functions from working.
• Functional Cookies: Remember your preferences such as language settings, game display preferences, and account dashboard layout choices to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate and use the Platform. This data is used solely to improve Platform performance and usability. No individually identifiable data is shared with third-party analytics providers in raw form.
• Security Cookies: Used for fraud detection, bot prevention, and to monitor for suspicious login activity across sessions.

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive a warning before a cookie is stored. Disabling strictly necessary cookies will prevent you from logging in to your vb89 account and using core Platform services. Disabling functional or analytics cookies will not affect core functionality but may reduce your experience quality.

6 Data Sharing & Third Parties

6.1 Who We Share Data With

vb89 does not sell, rent, or otherwise disclose your personal data to unaffiliated third parties for their own commercial purposes. We share data only with the following categories of trusted recipients, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard service providers receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and age before processing withdrawals or investigating unusual account activity.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver their certified game content on the vb89 Platform. They do not receive your name, financial data, or contact details.
• Regulatory & Law Enforcement Authorities: vb89 will disclose personal data to competent governmental or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory request.
• Professional Advisors: Legal, audit, and compliance advisors engaged by vb89 who are bound by professional confidentiality obligations.

6.2 Business Transfers

In the event that vb89 or its business assets are acquired, merged with, or transferred to another entity, your personal data may be transferred as part of that transaction. We will notify registered players via their registered email address before any such transfer results in a material change to this Privacy Policy.

7 Data Security

vb89 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the vb89 Platform.
• Encrypted storage of sensitive account data including hashed passwords and financial identifiers.
• Access controls ensuring that personal data is accessible only to vb89 staff and processors with a legitimate operational need.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Intrusion detection and real-time monitoring systems to identify and respond to security incidents promptly.
• Secure data centre infrastructure with physical access controls and redundant backup systems.

8 Data Retention

vb89 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any applicable legal, accounting, or regulatory reporting obligations. The following retention periods apply under normal circumstances:

Data Type	Retention Period	Reason
Account & identity data	5 years after account closure	Legal & regulatory compliance
Transaction records	5 years from transaction date	AML & financial reporting
KYC documents	5 years after account closure	Regulatory obligation
Support communications	3 years from last interaction	Dispute resolution
Technical log data	12 months from creation	Security monitoring
Marketing consent records	Until consent is withdrawn	Consent management

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

9 Your Rights

As a vb89 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your full account name and a description of your request. We will respond within 30 calendar days.

10 Children & Minors

The vb89 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Account registration requires confirmation of age eligibility, and all accounts are subject to age verification as part of our KYC process.

If vb89 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately closed, all associated funds will be forfeited, and all personal data related to that account will be deleted as promptly as technically possible, subject to any legal retention obligations. If you believe a minor has registered an account on vb89, please contact us immediately at [email protected].

11 Cross-Border Data Transfers

vb89 operates primarily to serve players in Bangladesh. Some of our third-party service providers — including identity verification agencies, payment processors, and game technology providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, vb89 takes steps to ensure that appropriate data protection safeguards are in place, including contractual protections with the relevant processors requiring them to maintain security standards equivalent to those described in this Privacy Policy.

By registering and using the vb89 Platform, you consent to your personal data being transferred to and processed in any country in which our service providers operate, subject to the safeguards described above.

12 Changes to This Policy

vb89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new service features, or applicable legal requirements. When material changes are made, we will provide notice by posting the updated policy on the Platform and, where reasonably practicable, by sending a notification to your registered email address.

The date of the most recent revision is shown at the top of this document. Your continued use of the vb89 Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must cease using the Platform and request account closure per Section 4.3 of the Terms & Conditions.

13 Contact & Data Requests

For all privacy-related queries, data subject access requests, consent withdrawal requests, or complaints regarding vb89's data handling practices, please contact our support team using the details below. All communications regarding privacy should clearly reference "Privacy Request" in the subject line to ensure prompt handling.

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

Response Time: We acknowledge all privacy requests within 5 business days and provide a full response within 30 calendar days of receipt of a verified request.